We serve businesses with Miami operations from our base in Bucaramanga: immediate remote support in Spanish/English, on-site coordination with local partners, and the same service quality we deliver in Colombia.
— LOCAL COVERAGE
— SERVICES AVAILABLE IN MIAMI
Contract-guaranteed human attention, remote and on-site.
See service → 02Advanced ransomware protection and continuous platform monitoring.
See service → 03Backup in up to 3 locations, with monthly recovery tests.
See service → 04Migration, administration and security policies.
See service → 05Servers, networks and cloud (Azure/AWS).
See service → 06Continuous monitoring of devices with proactive alerts.
See service →— WHY MITECNI
We're not a remote call center. We have technicians in Miami who travel when you need them.
We operate from Colombia with bilingual Spanish/English service, which makes us ideal for companies with teams on both sides of the LATAM-Miami corridor. Same service level, same team, without the hassle of coordinating between two providers.
We don't charge extra for location. Same SLA, same quality, same price as anywhere in Colombia.
— FAQ MIAMI
90% of IT support is resolved remotely. Our team in Bucaramanga handles tickets during EST/COT business hours (same time zone part of the year) with <30 min response. For on-site support we coordinate with verified partners in Miami-Dade and Broward under <4 hour SLA. Management, monitoring and reports stay with us — your point of contact is always the same team, not a call center.
<30 min remote from Bucaramanga (business hours EST/COT) <4 hours on-site via partners (Miami-Dade) Bilingual Spanish/English coordination
Our helpdesk operates Mon–Fri 8:00 am – 12:30 pm · 2:00 pm – 6:00 pm and Saturdays 8:00 am – 12:00 noon (Colombia time). Automated platform monitoring runs continuously and logs events; incidents received outside hours are addressed first thing the next business day per the SLA in your plan.
Our main office is in Bucaramanga. In Miami we operate with deployed technicians and a logistics node for replacement equipment.
<1 hour for remote tickets. On-site arrival time per location within the city and surroundings.
"They feel like part of our company. They prevent more than 40 attack attempts every month."
