Three plans for different stages of your business. No hourly billing. No long-term contracts. Documented SLA in every plan.
From COP $56,500 / device · month
Basic order and operational continuity for companies needing structured support.
COP $92,000 / device · month
Professionalized IT operations with cyber-protection and continuous control. The real MSP model.
Custom — project-based quote
Critical operations, compliance, and advanced business continuity — strategic MSP.
The value isn't in the price per device: it's in the avoided cost of the next incident. One hour of downtime costs more than a year of the Advanced plan.
— COMPARISON
| Feature | Essential | Advanced | Custom |
|---|---|---|---|
| Price | From $56,500/device·mo | $92,000/device·mo | Quote |
| Helpdesk | 8×5 remote | 8×5 remote + on-site | Specialized helpdesk per contract |
| Preventive maintenance | 1×/year | 2×/year | Per-contract allotment |
| Incident protection | Basic layer | Detection + containment | + vCIO IT governance |
| Managed backup | Basic cloud | Advanced local + cloud | + Formal DR plan |
| Asset inventory | ✓ | ✓ | ✓ |
| Team ticket portal | ✗ | ✓ | ✓ |
| Monthly report | Activity | Executive + quarterly meeting | Dedicated C-suite |
| SLA first response | 4 hours | 60 min | 30 min |
| Compliance assistance (BASC/CTPAT/NIST/ISO) | ✗ | ✗ | ✓ |
| SLA-committed recovery time (RTO) | ✗ | ✗ | ✓ |
| Dedicated executive accompaniment | ✗ | ✗ | ✓ |
— BILLING
Based on number of managed devices at the start of the month. No hourly charges, no surge fees, no surprises.
Electronic invoice sent at the start of each month. 30-day payment terms.
You can upgrade or downgrade with 30 days notice. No penalties.
— FAQ
Every business is different: number of users, device types, sites, regulated vs unregulated sectors, existing infrastructure. We give an exact quote after a no-cost initial diagnostic (30-60 min) to ensure the price reflects your operational reality, not an average.
Any endpoint with our monitoring agent installed: PCs, laptops, physical or virtual servers, managed network gear (firewalls, managed switches), VoIP. NOT counted: standard printers, monitors, peripherals.
No. The fixed monthly fee covers unlimited remote tickets, monitoring, reports, and everything described in the plan. On-site visits have an annual per-device allotment by plan: Essential includes 2 per device per year, Advanced 4 per device per year, and Custom an amount agreed in contract. Extra costs only if you request out-of-plan services (e.g., migration project, hardware purchase, licensing). These are quoted separately and approved before execution.
Yes. Monthly you can upgrade Essential → Advanced (effective immediately) or downgrade (with 30 days notice). Custom plan has a recommended annual contract but is negotiable.
COP by default. For clients with international parent companies, we offer USD invoicing with monthly agreed exchange rate.
