MSP · COLOMBIA · LATAM · MIAMI

Your technology partner for uninterrupted ops

We outsource and strengthen IT teams with preventive monitoring, contract-guaranteed support and cyberprotection. SMBs across Colombia, LATAM and Miami that depend on IT to grow.

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20+ years IT expertise
2,000+ managed devices
>90% retention rate
mitecni.co operator reviewing data center dashboard — managed IT support
SOPORTE TI EMPRESARIAL · +20 AÑOS

— MSP MODEL

What do we do for your technology operation?

  • Response from 1 hour
  • Preventive monitoring
  • Verified backups
  • Remote and on-site support
  • Structured IT management
  • Reports and documentation
  • Incident recovery
  • Specialists: Transportation · Manufacturing · Services
  • Bilingual support EN/ES
  • Co-Managed IT with your team
  • Coverage: Colombia · LATAM · Miami
  • Monthly executive reports

— HOW WE SUPPORT YOUR BUSINESS

Two models depending on your current IT setup

NO INTERNAL IT TEAM

IT Outsourcing

We become your IT department.

For companies without an internal IT team that need complete outsourcing, professional accompaniment, and prevention.

  • Full support, remote and on-site
  • Continuous preventive platform monitoring
  • Helpdesk with human attention
  • Monthly executive reports

WITH INTERNAL IT

Co-Managed IT

We strengthen and structure your technology operation.

For companies with internal IT that needs structure, senior leadership, cybersecurity, and IT governance without replacing the current team.

  • Senior support and IT governance
  • Cybersecurity and compliance
  • Processes, documentation, and SLA
  • Strengthening of the internal team

— THE PROBLEM

Sound familiar?

"Support that takes days"

Tickets without SLA and slow responses that stop your team.

"Ransomware with no protection"

Without EDR or monitoring, one attack paralyzes operations.

"Loss of critical data"

Unverified backups = impossible or costly recovery.

"Unpredictable costs"

Hourly billing that makes budget planning impossible.

— THE CONSEQUENCE

What reactive support actually costs

Without an MSP model that prevents, each incident affects more than just IT. Operations, finance, and reputation all pay the bill.

  • Operations paralyzed

    Every hour down is revenue you don't recover.

  • Unexpected monthly costs

    IT emergencies break your budget without warning.

  • Critical data loss

    Files and records gone with no possible recovery.

  • Reputational damage

    Visible outages and leaks erode hard-earned customer trust.

— THE DIFFERENCE

Traditional support vs. the mitecni.co MSP model

Reactive support puts out fires. The MSP model prevents them. This is the difference you'll see in your operation every month.

REACTIVE

Traditional support

  • Waits for something to fail
  • Handles incidents one by one
  • Little or no continuous monitoring
  • No infrastructure documentation
  • No reporting for leadership
  • Unpredictable hourly costs
PREVENTIVE

mitecni.co MSP model

  • Preventive monitoring and early alerts
  • Continuous management of the whole operation
  • Documentation and change control
  • Verified backups and cyberprotection
  • SLA with tracking and executive reports
  • Fixed monthly fee, all-inclusive

— PLANS

IT support with fixed pricing — no surprises.

Essential

From COP $56,500 / device · month

Basic order and operational continuity. Structured support.

  • Helpdesk 8×5 remote
  • SLA 4-hour first response
  • Managed cloud backup
See details →

Custom

Custom — project-based quote

Strategic MSP. Critical operations, compliance, and advanced continuity.

  • Dedicated vCIO + IT governance
  • BASC/CTPAT/NIST/ISO compliance assistance
  • SLA 30-min first response
Let's talk →

— THE RESULT

What you gain with the mitecni MSP model

When IT stops being a source of uncertainty, the whole business wins. You don't just avoid problems — you free your team and leadership to focus on growth.

  • Guaranteed operational continuity

    Systems always available so your team works without interruptions.

  • Control with executive visibility

    Monthly reports and a clear dashboard of what's happening in IT.

  • Peace of mind: your IT under control

    Proactive monitoring of your infrastructure, early alerts, and prompt response within the agreed SLA.

  • Growth without IT as a bottleneck

    Scale users, sites, and systems with your MSP behind you.

— CLIENTS

Companies that trust us every day.

IT ASSESSMENT · NO COST

Ready to stop having IT as a problem?

30 minutes. No cost. No commitment. We identify risks in your current infrastructure and propose how to shield it.