Ticket portal
For: Technical requests, non-urgent questions, incident reports.
Response time: Per your plan's SLA.
Open ticket — CUSTOMER PORTAL
Welcome to mitecni.co customer support
Access our ticketing system, check service status, or reach us through your preferred channel.
SUPPORT CHANNELS
Use the channel that works best for you
Support phone
For: Urgencies or critical problems.
Response time: Immediate during business hours.
+57 316 424 0523 support ext.WhatsApp Business
For: Quick communication with your account manager.
Response: <1 business hour.
Open WhatsAppSERVICE STATUS
All systems operational
All systems operating normally
99.97%30-day uptime
312Tickets resolved this week
100%Average SLA met
RESOURCES
Quick access to common resources
— EMERGENCY
Critical incident right now?
If your business is down or you suspect an active attack:
Call support line: +57 316 424 0523The emergency line is for Advanced and Custom plans only. On the Essential plan, please open an urgent ticket from the portal.