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COVERAGE
You don't come to us. We come to you.
We don't host commercial visits at our office. We travel to your business for diagnostics, installation, and on-site support whenever you need it. Remote support and monitoring runs from Bucaramanga; on-site technicians operate in our 7 active coverage cities.
Is your business outside this list? Request a diagnostic and we'll coordinate the trip.
FAQ
Frequently asked questions
How quickly do you respond to messages from the form?
During business hours we reply in less than 2 hours. After hours, first thing the next business day.
If I'm an existing customer, should I write here or to support?
For technical support, write directly to [email protected] or use the customer channels we set up at onboarding (ticket portal, dedicated line). This form is for new prospects.
Do you serve businesses outside the 7 covered cities?
Yes. Remote support covers the entire country. For on-site visits outside our 7 base cities, we coordinate the trip with you depending on the need and location.