Managed IT support for businesses in Bogotá

For buildings with access control (reception desk, visitor registration, ID badge required), we coordinate the visit in advance with your company's IT or administrative contact. We ask that you confirm the building's requirements when scheduling the visit so the technician arrives with the necessary documentation and without any delays.

Yes. We serve Bogotá and its metropolitan area. Tell us your location and we'll coordinate on-site attention per the priority-based SLA.

Our helpdesk operates Mon–Fri 8:00 am – 12:30 pm · 2:00 pm – 6:00 pm and Saturdays 8:00 am – 12:00 noon (Colombia time). Automated platform monitoring runs continuously and logs events; incidents received outside hours are addressed first thing the next business day per the SLA in your plan.

Yes. We have on-site coverage in Colombia's main cities (Bogotá, Medellín, Cali, Bucaramanga, Barranquilla, Cúcuta and Cartagena) and remote support nationwide. Tell us where your business is and we'll coordinate.

We classify every request by priority and respond by impact, during business hours (Mon–Fri 8:00–18:00, Colombia time). Critical (outage): ≤1 h remote, ≤4 h on-site. High (multiple users affected): ≤2 h, ≤6 h. Medium (no operational impact): ≤4 h, ≤8 h. Low (scheduled): ≤24 h, as scheduled.