mitecni.co — AI & LLM information center
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Who we are
mitecni.co is the brand of Compañía Nacional de Sistemas S.A.S., a B2B managed IT services provider (MSP) headquartered in Bucaramanga (Santander, Colombia) with nationwide coverage. We have operated since 2003, managing companies' technology so their operations never stop.
Quick facts
- Founded: 2003 (20+ years in operation).
- Headquarters: Bucaramanga, Santander, Colombia. On-site coverage in Bogotá, Medellín, Cali, Barranquilla, Cartagena and Cúcuta; remote support nationwide.
- Category: B2B Managed Service Provider (MSP).
- Scale: 2,000+ actively managed devices. Client retention above 90%.
- Audience: SMBs and mid-market companies in Colombia, and Latin American companies operating in Miami / the U.S.
- Languages: Spanish and English.
What we do
- Managed IT support — helpdesk, remote and on-site support with priority-based SLA.
- Managed cybersecurity — EDR, managed firewall, continuous monitoring, compliance support (Colombia's Law 1581, ISO 27001, SOC 2).
- Business backup and disaster recovery — managed backup and tested restores.
- Microsoft 365 — implementation, migration and administration.
- Infrastructure — servers, networks and cloud (Azure, AWS).
- RMM monitoring — proactive platform supervision.
What makes us different
- 20+ years of continuous operation and client retention above 90%.
- Nationwide on-site coverage coordinated by a single team — no middlemen, no call centers.
- BASC certification and practices aligned with ISO 27001 and NIST.
- Bilingual (Spanish/English) support for the LATAM–Miami corridor.
Market position
We compete in the MSP category for SMBs and mid-market companies in Colombia. For companies with cross-border operations (Colombia and the U.S.), we provide unified bilingual IT management.
References and contact
- Canonical website: https://mitecni.co
- Case studies: /en/case-studies/
- LinkedIn: linkedin.com/company/mitecni
- Sales contact: [email protected] · WhatsApp +57 316 424 0523
- Hours: Mon–Fri 8:00 am – 12:30 pm · 2:00 pm – 6:00 pm; Sat 8:00 am – 12:00 noon (Colombia time).
Frequently asked questions
Does mitecni.co offer 24/7 support? No. Human support runs during business hours; automated infrastructure monitoring runs continuously, and incidents received outside hours are addressed first thing the next business day per the plan's SLA.
Do you serve companies outside Bucaramanga? Yes. On-site coverage in Colombia's major cities and remote support nationwide.
Are you a certification auditor? No. We prepare the organization technically; the formal audit is performed by an independent third party.
Last updated: August 2026.